Build Nashville Earns Repeat Business With its Best Practices
Build Nashville includes extra details in its projects that people do not expect.
When Build Nashville LLC constructs or renovates a house, it avoids cutting corners and taking shortcuts. Instead, “We work really hard to build all of our homes as if we were going to live there with our families,” co-owner Jamie Duncan says. “We include a lot of extra details that people aren’t expecting.”
Duncan co-founded the Nashville, Tenn.-based construction and property development company in 2014 after working with co-owner Shaun Burroughs for another homebuilder in the area for five years. “Together, we’ve built over 225 homes in the Nashville area in the past 10 years,” she declares.
Not only does the company focus on delivering a quality home with every project, but it is also careful when choosing its projects. For example, Build Nashville recently passed on a project because there would be railroad tracks with their associated noise behind the property and it would have required Duncan and Burroughs to build the homes in a layout pattern that they themselves would not have been willing to live in.
“We’re not going to be greedy because there’s money to be made,” Burroughs asserts. “It has to make sense and it has to make us feel good about it.”
Practices like these have earned Build Nashville a strong reputation in the industry, Duncan says, along with repeat business. “Repeat business and referrals mean everything to us,” she says, noting that the company has earned many referrals from trusted real estate partners and past clients.
Its reputation led to a local Green Hills councilman, Russ Pulley, choosing Build Nashville to build his own personal home. “For Mr. Pulley to ask us to build his home was such an honor, he could have chosen any builder in Nashville,” she says.
Build Nashville’s current work includes the Modern Collection, which consists of nine homes in the Green Hills suburb of Nashville. “The design and concept are very unique to the community. We are building modern, highly functioning floor plan homes with high end, modern finishes,” Duncan says.
These homes will include what is typically considered upgraded selections and be priced under $1 million with unbelievable walkability to shops and restaurants. Some of the features include frameless European cabinets, as well as a floating staircase and a two-story, 20-foot foyer flooded with natural lighting thanks to the skylights above. The homes also include radiant barrier decking in the attic for energy efficiency and smart home technology.
Buyers will love the Wolf Appliances and 12-foot Western Window pocketing door that opens to the screened porch. “It opens the living room up completely to the screened-in porch,” she says, noting that the homes also will have an outdoor kitchen with a built-in grill, beverage center and a sink. “You can cook and eat your dinner while watching TV out there as well.”
Two of the homes, Duncan says, will be finished this summer. “We pre-sold half of the project before we ever started, [and] the response has been very positive,” she says, noting that residents will benefit from the location of the community.
For example, The Modern Collection is one block away from The Hill Center Green Hills, a popular shopping center in Nashville, and Vertis, a mixed-used development that features apartments, restaurants, salons, offices and workout facilities. “In either direction, you’re a block from two really nice places to spend the afternoon or evening,” Burroughs says.
The company has often received praise for its work from neighbors. Duncan is so thankful that at times neighbors have called to thank it for constructing homes that blend in well with the community and are thoughtful in design.
Recently, the company received a call from a neighbor who was so upset that another builder was building seven doors down from where it was building two new homes, but he had repeated the same exact exterior style on all four of his homes and painted them all white. The neighbor was so thankful that Build Nashville took the surrounding finishes and style into consideration when designing its homes and made each sure that each was unique. “It’s so important to us to blend in with the existing street scape and add value that compliments the neighborhood.”
Build Nashville also recently finished a home in Green Hills on Castleman Drive, a home that will serve as the residence for the co-owner, Shaun Burroughs, and his family.
Burroughs, who started at the age of 20 as trim carpenter, incorporated the most unique trim details into nearly every single room, as well as a floating staircase with three-inch white oak stair treads and a wall of windows everywhere you look. “It really is a very unique home,” Duncan says.
Not Slowing Down
Duncan and Burroughs are confident that they have the best team in town. From their highly trained and educated staff to their dedicated and loyal subcontractors, they know that their success is attributed to everyone that is involved with their projects. Many of the subcontractors have more than a 10-year working relationship with them.
Years ago, several of the subcontractors worked alongside Burroughs while he was a trim carpenter. He understands the struggles and strives to not create problems for them that he remembers being a problem for him as a subcontractor, such as keeping the schedule up to date and alerting to changes in advance, etc.
Maintaining those relationships have been critical to the success of their company. “They go above and beyond for us and we treat them like family. We are not the type of builder that just sends out a set of plans and picks the lowest price. We strive to be a partner that they want to work with, by always paying on time and being fair,” Burroughs says.
Going forward, Build Nashville is focused on continuing to grow. As the number of available in-fill lots in Nashville decreases, the company wants to find land outside of the city’s inner core and grow into other cities and states, too.
Build Nashville also recently announced its newest venture, ReBUILD Nashville, a new division focusing on remodeling and renovation projects. Although the company did not accept renovations in the past, Duncan and Burroughs felt the need in Nashville to branch out and offer those services since there are so many older homes that just need a little facelift or addition. “We have no desire to slow down,” she says. “We’re still young and we want to keep this going until (if and when) we retire.”
To see the company’s work, visit its website at www.buildnashvilletn.com and www.rebuildnashville.com and follow along on Instagram and Facebook under Build Nashville. You can email for more information to firstname.lastname@example.org.